Privacy Policy

This Privacy Policy explains how Shandong Duopai Industry and Trade Development Co., Ltd., operating as DUOPAI Home (“DUOPAI Home,” “we,” “us” or “our”), handles personal information when you visit dpjj.com.cn, send an inquiry, request a quotation or otherwise communicate with us.

1. Information We Collect

• Inquiry and contact information: your name, email address, phone number, WhatsApp number, company name, country and job title.
• Business requirements: product interests, specifications, quantities, target market, budget, customization requirements and other information you choose to provide.
• Technical information: IP address, browser type, device information, referring pages, visit times and basic website activity that may be collected automatically by WordPress, security tools, server logs or cookies.
• Order-related information: if online purchasing features are used, information needed to process a cart, order, payment, delivery or customer account. Payment card details are normally processed by the payment provider and are not stored directly by us unless clearly stated.

2. How We Use Information

• Respond to inquiries and prepare quotations, samples or OEM/ODM proposals.
• Communicate about products, production, quality control, delivery and after-sales service.
• Operate, secure, maintain and improve the website.
• Remember language, cart or session preferences where applicable.
• Comply with legal, accounting, customs, trade and fraud-prevention obligations.
• Send business updates or marketing communications only where permitted; you may opt out at any time.

3. Legal Bases

Where applicable law requires a legal basis, we process information because it is necessary to respond to your request or perform a contract, because we have a legitimate business interest in operating and improving our services, because we must comply with legal obligations, or because you have provided consent. You may withdraw consent at any time where consent is the basis for processing.

4. Cookies and Third-Party Services

This website may use essential cookies for security, site operation, account, cart and session functions. Language or translation tools may use cookies or connect to third-party translation services. Hosting, WordPress, WooCommerce, spam protection, analytics or embedded content providers may also process technical information under their own privacy terms. You can restrict cookies through your browser, although some website functions may not work correctly.

5. Sharing of Information

We do not sell personal information. We may share information only with service providers and business partners that support website hosting, email, translation, customer communication, payment, logistics, customs, testing, production or order fulfilment; with professional advisers; or with authorities when required by law. We require recipients to use information only for the relevant purpose and to protect it appropriately.

6. International Transfers

Because we serve customers worldwide, information may be processed in countries other than your own. Where required, we use appropriate contractual, organizational or legal safeguards for international transfers.

7. Data Retention and Security

We keep personal information only for as long as reasonably necessary for inquiries, quotations, orders, customer service, legal compliance and dispute resolution. We use reasonable administrative, technical and organizational measures to protect information. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location, you may have rights to request access to, correction of, deletion of or restriction of your personal information; object to certain processing; withdraw consent; request data portability; or lodge a complaint with a competent data protection authority. We may need to verify your identity before completing a request.

9. Children’s Privacy

This website is intended for business customers and is not directed to children. We do not knowingly collect personal information from children through the website.

10. Policy Updates

We may update this Privacy Policy to reflect changes to our website, services or legal obligations. The revised effective date will appear at the top of this page.